Refund Policy
Shop with confidence, knowing that your happiness is our #1 priority.
90-Day Satisfaction Guarantee
At Just Jenny, we proudly stand behind every skincare device, topical, and
accessory we sell with our 90-Day Satisfaction Guarantee.
We invite you to:
- Try your purchase for up to 90 days
- Make it part of your skincare routine
- Experience the intended rejuvenation and self-care benefits
If at any point you’re not satisfied with your results, our Just Jenny Team is here to help. We
offer product exchanges or alternative solutions designed to help you achieve your
skincare goals.
Contact our Dream Team: (848) 353-0020
Exchanges & Alternative Products
We believe skincare is personal—and sometimes it takes the right match.
Serums, Topicals & Consumables
- These items are not eligible for return due to quality and safety standards.
- If you’re unhappy with a serum or topical, we’re happy to provide a free alternative product.
- No return is required—please dispose of the original product responsibly.
Devices
If you are dissatisfied with your device within the satisfaction period, you may
exchange it for another device of equal or lesser value from our catalog.
Our skincare consultants are available to guide you toward the best solution for your
Needs.
How to Begin the Process
To request an exchange, alternative product, or support with your order, please contact us:
Phone: (848) 353-0020
Email: hello@justjennybeauty.com
Our Just Jenny Team will guide you through the next steps.
For exchanges, proof of purchase and proof of product condition (photos may be required)
are necessary.
Order Cancellation Request:
Once an order is placed, cancellation requests can only be made within 59 minutes. After this timeframe, the order is automatically processed and can no longer be canceled. We recommend reviewing your order carefully before completing your purchase to avoid any issues.